90 Days to Clarity:

Empowering an Agency's Next Chapter

Client Snapshot

A boutique branding + social agency with big opportunities…and big bottlenecks. Revenue was growing, but behind the scenes: cash flow was unclear, team dynamics were fragile, and key systems were missing.

The Real Problem

What looked like a team or profitability issue was really structural:

  • Over $60K in unbilled revenue and $100K+ in unpaid invoices

  • A key employee about to walk (but the founder didn’t know)

  • No system to track team capacity or fix client onboarding gaps

  • The CEO was leading reactively, without visibility, margin, or breathing room

The Outcome

In just 90 days, the agency didn’t just clean up, it level up:

  • $160K+ in revenue recovered and claimed

  • Improved retention and team confidence

  • Operational systems that stuck

  • A CEO who finally had the clarity and structure to make bold moves

“I’d been wanting to make these changes for so long. I just didn’t have the clarity, confidence, or support to do it. Now I do.”
— Rachel Elzey, Noy Media Group

The Solutions

  • Financial Transformation

    Delivered cash flow visibility that reshaped how the CEO made decisions

    Identified over $60K in unbilled revenue and over $100K in unpaid billings.

    Created a contract review and tracking system to control scope creep and ensure billings for delivered work.

  • Team Alignment

    Salvaged relationship with a key employee by crafting flexible role to support her schooling.

    Elevated an EA into a leadership seat to drive team culture and internal communications.

    Introduced a capacity tracker to provide visibility into team bandwidth and prevent overextension and burnout

  • Operations Uplevel

    Identified and closed gaps in the client onboarding journey.

    Developed task + communication templates and training resources to streamline workflows.

    Connected the agency with a fractional controller to establish consistent financial oversight.

Key Takeaway

Most agency chaos isn’t personal. It’s structural.

And even a 90-day sprint, when done right, can create six-figure returns and a radically better way to lead.