90-Day Case Study
Empowering Noy Media Group’s next chapter.
Agency Snapshot
A boutique branding + social agency with big opportunities…
and big bottlenecks.
Revenue was growing, but behind the scenes cash flow was unclear, team dynamics were fragile, and key systems were missing.
The Real Problem
Rachel was overwhelmed, stuck on a hamster wheel of putting out fires with no idea what to fix next. She thought her team was the problem. She was right that something was broken, but was pointing blame in the wrong direction.
What looked like team issues were actually structural:
Lost revenue from not invoicing for completed work or scope adjustments
Gaps in client onboarding that eroded client confidence off the bat
A key employee about to walk (but Rachel didn’t know)
No system to track team capacity, causing overwork and burnout
Reactive leadership due to limited visibility, margin, and breathing room
The Vivid Impact
Ninety days later, Rachel felt supported instead of alone, clear on what needed to happen next, and confident enough to trust her own decisions again.
In just 90 days, the agency didn’t just clean up, it leveled up:
$160K+ in revenue recovered and claimed
Improved retention and team confidence
Operational systems developed and integrated
Bold shifts in service offerings and team structure
“I’d been wanting to make these changes for so long. I just didn’t have the clarity, confidence, or support to do it. Now I do.”
Alliance in Action
Operationalized Leadership
Salvaged relationship with a key employee by crafting flexible role to support her schooling.
Elevated an EA into a leadership seat to drive team culture and internal communications.
SOP Integration
Identified and closed gaps in the client onboarding journey.
Developed task + communication templates and training resources to streamline workflows.
Introduced a capacity tracker to provide visibility into team bandwidth and prevent overextension and burnout
Financial Clarity
Cash flow visibility reshaped how the CEO made decisions
$60K+ in unbilled revenue and $100K+ in unpaid billings identified.
Contract review and tracking system implemented to control scope creep and ensure billings for delivered work.
Connected the agency with a fractional controller to establish consistent financial oversight.
Most agency chaos isn’t personal.
It’s structural.
Even a 90-day sprint can create six-figure returns…
and a radically better way to lead.